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Sellzuma
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Payments & safety

Buyer Protection

Every Sellzuma order is covered from payment to delivery. Here is exactly what that means for you.

Secure payment

You pay by bank transfer through a secure European payment provider. Your bank details never reach us, and every transfer is matched to your order reference.

Order confirmation

Each order gets a unique reference number. You can check its status at any time on the Your orders page, from payment received to shipped.

Payment verified before shipping

We only prepare and ship your order once the transfer is confirmed as received. You always know exactly where your order stands.

Delivery problem? We step in

If your parcel is delayed or lost in transit, contact us and we will investigate with the carrier and arrange a replacement or refund.

Damaged or wrong item

If an item arrives damaged or is not what you ordered, tell us within 14 days of delivery with a photo and we will send a replacement or refund you.

Refunds to your account

Approved refunds are returned by bank transfer to the account that made the payment, usually within 5 business days of approval.

How to get help with an order

  1. Find your order number in your confirmation (it starts with SELLZUMA).
  2. Email support@espmercado.com with the order number and a short description of the problem.
  3. We reply within one business day and keep you updated until it is resolved.

Read also our Terms of Sale and Privacy Notice.